Refund policy

Caribbean Hotel Jobs is free for job seekers, always. You will never be asked to pay to search, apply or be contacted by an employer. If anyone asks you to pay for a job through our site, it is a scam: please report it.

Employers can keep one job live at a time for free. This policy covers what employers can buy: yearly plans and three-month seasons (pricing), extras such as Spotlights, featured employer spots, job write-ups and work-permit advert packs, prepaid credit, and our services. The price, what you get and how long it lasts are always shown before you pay.

Full refunds

You can get a full refund if:

you ask within 14 days of paying and have not used what you bought (for example, a service our team has not started yet, or a boost that has not started), or
you were charged twice or charged the wrong amount, or
we could not provide what you paid for because of a problem on our side.

Partial refunds or extensions

If a paid listing could not be seen for more than 48 hours in a row because of a problem on our side, we will extend it by the time lost. If you prefer, we will refund the unused part instead.

When we do not give refunds

Once a paid listing or upgrade has gone live and the 14 days have passed, or after it has been used.
When a listing is removed because it broke our terms or posting guidelines, for example a fake job or asking applicants for money.
When you close a job early because you have filled it. You are welcome to reuse unused time or credits where the service allows it.
For the number of applications a job receives. We cannot promise how many people will apply or that you will hire someone.

Plans and seasons

You can cancel a yearly plan at any time from Plan in your employer account. It stays on until the end of the year you paid for, and you will not be charged again. Seasons end by themselves.

If you change your mind within 14 days of paying for a yearly plan or a season, we refund it in full, less the standard price of any Spotlights or other extras you used. After 14 days we do not refund part of a period, unless the law where you are requires it.

If you move to a bigger plan part-way through a period paid by invoice, we take the unused time on your old plan off the price. If you pay by card, our payment partner works this out for you.

Extras and credit

Spotlights and featured employer spots start straight away, so once they have started they are not refundable. If one could not be seen because of a problem on our side, we extend it by the time lost.
Job write-ups, shortlists and work-permit advert packs are refundable in full until we start. If we miss the time we promised, you can choose a full refund.
Prepaid credit you have not spent is refundable within 14 days of buying it. After that it stays available for 12 months.

Quoted services

Recruit for me and pre-opening campaigns follow the written quote we agree with you. Deposits are refundable until we start work. Once work has started, we refund the part of the work not yet done if you cancel. For Recruit for me, if your hire leaves within 90 days of starting, we search again at no charge instead of refunding.

How to ask for a refund

Email hello@caribbeanhoteljobs.com from the email address on your employer account, with your invoice or receipt number and the reason. We reply within 5 working days. Approved refunds go back to the card or account you paid with, normally within 10 working days, depending on your bank.

Please contact us before disputing a charge with your bank. We can usually sort it out faster.

Your legal rights

This policy does not take away any rights you have under consumer law where you live.