Host / Hostess

Job Description

Your Role in the Story

As a Host/Hostess at LUURA, you shape the first and last impression of every visit. You’re the first smile guests see when they arrive and the warm goodbye when they leave, making sure every guest feels expected, welcomed and looked after, from the first booking of our F&B venues to the final farewell, while keeping the flow of service smooth, calm and well-paced.

It’s a hands-on, guest-facing role for someone who combines professionalism with genuine warmth, and who works closely with the floor team, kitchen and management to deliver one consistent LUURA standard of service.

Key Responsibilities

• Welcome every guest warmly and escort them to their table, ensuring every arrival and departure feels personal, seamless and memorable.

• Manage restaurant reservations, seating arrangements and guest flow efficiently, maximizing seating while accommodating guest preferences and special occasions.

• Assist with table setup, restaurant readiness and overall presentation before and during service.

• Anticipate guest needs, proactively address concerns and communicate any incidents or feedback to the Supervisor.

• Keep waiting guests engaged and comfortable through genuine hospitality and clear communication.

• Maintain the host station, menus, reservation systems and all operational materials in a clean, organized and presentable condition.

• Maintain an accurate guest database, recording preferences, celebrations, VIP information and feedback to personalize future visits.

• Have an excellent knowledge of all F&B outlets, restaurant concepts, menus, ingredients, opening hours, events and experiences across LUURA.

• Develop an in-depth knowledge of the entire hotel, including accommodation, facilities, wellness, experiences, services and events, confidently guiding guests and making personalized recommendations.

• Act as an ambassador for LUURA, naturally promoting the hotel's outlets, experiences and offerings while identifying opportunities to enhance the overall guest experience.

• Work closely with F&B, Front Office, Guest Relations, Concierge and other departments to ensure a seamless and connected guest journey.

• Ensure VIP, returning guest preferences and special requests are communicated and followed up with the relevant teams.

• Maintain in-depth knowledge of reservation systems and Microsoft Office, including Excel and Word.

• Assist with quarterly and annual inventory checks of operating equipment.

• Uphold LUURA brand standards, SOPs and all health, safety, hygiene and sanitation policies.

• Demonstrate professionalism, discretion and open communication, reflecting LUURA's luxury positioning and service standards.

• Bring new ideas, take initiative and continuously seek ways to elevate the guest experience across both F&B and the wider hotel operation.

Service Steps

Before Service

• Sign in with the Manager on Duty.

• Ensure laptops, phones and reservation systems are…