Exclusive Services Agent - Mar-Bella Collection | Season 2027

Mar-Bella Collection is a hospitality group of five award-winning five-star luxury hotels, each set in a distinctive destination across Greece and united by a shared commitment to exceptional hospitality. The Collection includes MarBella, Nido – an adults-only member of Small Luxury Hotels of the World – and Avali in Corfu, Elix in Karavostasi, Thesprotia, and Cayo Exclusive Resort & Spa in Elounda, Crete, the newest addition to Mar-Bella Collection.

Ready to find your place and grow with us?

For Season 2027, we are looking for an Exclusive Services Agent to join our team at Mar-Bella Collection.

The Role

You will help guests plan and book transfers, excursions, cruises and other travel experiences that match their interests. Combining personalised service with a commercial mindset, you will coordinate each request from enquiry to completion, working closely with hotel teams and approved external partners.

A Day in the Job

• Listening to guests’ preferences and recommending hotel services and local experiences suited to their needs.

• Communicating with guests in writing, by email and messaging, to offer tailor-made services, proposed programmes with prices, and personalised suggestions.

• Presenting and selling transfers, excursions, cruises and other travel services, clearly explaining prices, availability and booking terms.

• Coordinating bookings with transport providers, tour operators and other approved partners.

• Confirming reservations, timings, pick-up points and special requirements, keeping guests and partners informed of any changes.

• Working with Front Office, Reservations and Guest Relations to coordinate arrangements and provide consistent service.

• Keeping up to date with hotel facilities, services, local attractions and available experiences.

• Handling enquiries and complaints professionally, following up on requests and escalating issues when needed.

• Maintaining accurate guest profiles and booking records in the relevant systems, treating guest information with discretion.

• Recording service sales and charges, maintaining supporting documentation and preparing reports according to company procedures.

Requirements

Is This You?

Essential qualifications

• Previous experience in Exclusive Services, Concierge, Guest Relations, Reservations or travel sales.

• Excellent written and spoken English.

• Strong communication skills and confidence in recommending and selling services.

• Excellent interpersonal skills and a polished, confident manner in face-to-face interactions with guests.

• Good organisational skills, attention to detail and the ability to manage several requests at once.

• Good computer skills, including MS Office, and confidence in learning digital booking tools.

• A professional, guest-focused approach, with sound judgement, discretion and a collaborative attitude.

• Flexibility to work shifts, weekends and public holidays according to operational needs.

Additional qualifications – a…